diff --git a/frappe/core/doctype/communication/communication.py b/frappe/core/doctype/communication/communication.py
index 4d8fd9bb08..7193638070 100644
--- a/frappe/core/doctype/communication/communication.py
+++ b/frappe/core/doctype/communication/communication.py
@@ -579,7 +579,7 @@ def parse_email(email_strings):
 			if not document_parts or len(document_parts) != 2:
 				continue
 
-			doctype = unquote_plus(document_parts[0])
+			doctype = unquote_plus(frappe.unscrub(document_parts[0]))
 			docname = unquote_plus(document_parts[1])
 			yield doctype, docname