diff --git a/frappe/.pylintrc b/frappe/.pylintrc
index 4b2ea0a564..12149bae96 100644
--- a/frappe/.pylintrc
+++ b/frappe/.pylintrc
@@ -1 +1 @@
-disable=access-member-before-definition
\ No newline at end of file
+disable=access-member-before-definition, no-member
\ No newline at end of file
diff --git a/frappe/core/doctype/communication/communication.py b/frappe/core/doctype/communication/communication.py
index 3a5d9cf812..71d3537bd7 100644
--- a/frappe/core/doctype/communication/communication.py
+++ b/frappe/core/doctype/communication/communication.py
@@ -11,6 +11,7 @@ from frappe.core.doctype.communication.email import (validate_email,
 from frappe.core.utils import get_parent_doc, set_timeline_doc
 from frappe.utils.bot import BotReply
 from frappe.utils import parse_addr
+from frappe.core.doctype.comment.comment import update_comment_in_doc
 
 from collections import Counter
 
@@ -105,7 +106,10 @@ class Communication(Document):
 					user=self.reference_name, after_commit=True)
 
 	def on_update(self):
-		"""Update parent status as `Open` or `Replied`."""
+		# add to _comment property of the doctype, so it shows up in
+		# comments count for the list view
+		update_comment_in_doc(self)
+
 		if self.comment_type != 'Updated':
 			update_parent_mins_to_first_response(self)
 			self.bot_reply()
diff --git a/frappe/patches/v12_0/setup_comments_from_communications.py b/frappe/patches/v12_0/setup_comments_from_communications.py
index 2ea6a609b6..92256e130e 100644
--- a/frappe/patches/v12_0/setup_comments_from_communications.py
+++ b/frappe/patches/v12_0/setup_comments_from_communications.py
@@ -11,6 +11,7 @@ def execute():
         new_comment.comment_email = comment.sender
         new_comment.comment_by = comment.sender_full_name
         new_comment.subject = comment.subject
+        new_comment.content = comment.content or comment.subject
         new_comment.reference_doctype = comment.reference_doctype
         new_comment.reference_name = comment.reference_name
         new_comment.link_doctype = comment.link_doctype