diff --git a/frappe/core/doctype/feedback_trigger/feedback_trigger.py b/frappe/core/doctype/feedback_trigger/feedback_trigger.py
index ba2d885c74..3f235ec3d8 100644
--- a/frappe/core/doctype/feedback_trigger/feedback_trigger.py
+++ b/frappe/core/doctype/feedback_trigger/feedback_trigger.py
@@ -88,7 +88,8 @@ def get_feedback_request_details(reference_doctype, reference_name, trigger=None
 		communications = frappe.get_all("Communication", filters={
 			"reference_doctype": reference_doctype,
 			"reference_name": reference_name,
-			"communication_type": "Communication"
+			"communication_type": "Communication",
+			"sent_or_received": "Sent"
 		}, fields=["name"])
 
 		if len(communications) < 1:
diff --git a/frappe/templates/emails/feedback_request_url.html b/frappe/templates/emails/feedback_request_url.html
index 0b430c340a..00485d3376 100644
--- a/frappe/templates/emails/feedback_request_url.html
+++ b/frappe/templates/emails/feedback_request_url.html
@@ -1,11 +1,8 @@
 <div align="center">
 	<p>{{ _("Please select a rating") }}</p>
-
-	<div class="user-ratings">
-		<a class="rating" style="text-decoration: none; color: grey" href="{{url}}&rating=1">★</a>
-		<a class="rating" style="text-decoration: none; color: grey" href="{{url}}&rating=2">★</a>
-		<a class="rating" style="text-decoration: none; color: grey" href="{{url}}&rating=3">★</a>
-		<a class="rating" style="text-decoration: none; color: grey" href="{{url}}&rating=4">★</a>
-		<a class="rating" style="text-decoration: none; color: grey" href="{{url}}&rating=5">★</a>
-	</div>
-</div>
\ No newline at end of file
+	<a style="display: inline-block;width: 32px;height: 30px;border-top-left-radius: 6px;border-top-right-radius: 6px;border-bottom-right-radius: 6px;border-bottom-left-radius: 6px;background-color: rgb(255,255,255);border-color: rgb(204,204,204);border-style: solid;border-width: 1px 1px 3px;line-height: 30px;text-decoration: none;font-size: 18px;font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif;font-weight: bold;" href="{{url}}&rating=1">1</a>
+	<a style="display: inline-block;width: 32px;height: 30px;border-top-left-radius: 6px;border-top-right-radius: 6px;border-bottom-right-radius: 6px;border-bottom-left-radius: 6px;background-color: rgb(255,255,255);border-color: rgb(204,204,204);border-style: solid;border-width: 1px 1px 3px;line-height: 30px;text-decoration: none;font-size: 18px;font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif;font-weight: bold;" href="{{url}}&rating=2">2</a>
+	<a style="display: inline-block;width: 32px;height: 30px;border-top-left-radius: 6px;border-top-right-radius: 6px;border-bottom-right-radius: 6px;border-bottom-left-radius: 6px;background-color: rgb(255,255,255);border-color: rgb(204,204,204);border-style: solid;border-width: 1px 1px 3px;line-height: 30px;text-decoration: none;font-size: 18px;font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif;font-weight: bold;" href="{{url}}&rating=3">3</a>
+	<a style="display: inline-block;width: 32px;height: 30px;border-top-left-radius: 6px;border-top-right-radius: 6px;border-bottom-right-radius: 6px;border-bottom-left-radius: 6px;background-color: rgb(255,255,255);border-color: rgb(204,204,204);border-style: solid;border-width: 1px 1px 3px;line-height: 30px;text-decoration: none;font-size: 18px;font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif;font-weight: bold;" href="{{url}}&rating=4">4</a>
+	<a style="display: inline-block;width: 32px;height: 30px;border-top-left-radius: 6px;border-top-right-radius: 6px;border-bottom-right-radius: 6px;border-bottom-left-radius: 6px;background-color: rgb(255,255,255);border-color: rgb(204,204,204);border-style: solid;border-width: 1px 1px 3px;line-height: 30px;text-decoration: none;font-size: 18px;font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif;font-weight: bold;" href="{{url}}&rating=5">5</a>
+</div>