diff --git a/public/js/legacy/widgets/form/form.js b/public/js/legacy/widgets/form/form.js
index ef94e87128..8061016a2d 100644
--- a/public/js/legacy/widgets/form/form.js
+++ b/public/js/legacy/widgets/form/form.js
@@ -211,7 +211,8 @@ _f.Frm.prototype.email_doc = function(message) {
 		subject: get_doctype_label(this.meta.name) + ': ' + this.docname,
 		recipients: this.doc.email || this.doc.email_id || this.doc.contact_email,
 		attach_document_print: true,
-		message: message
+		message: message,
+		real_name: this.doc.real_name || this.doc.contact_display || this.doc.contact_name
 	});
 }
 
diff --git a/public/js/wn/views/communication.js b/public/js/wn/views/communication.js
index e746d50e0d..fbd4816e00 100644
--- a/public/js/wn/views/communication.js
+++ b/public/js/wn/views/communication.js
@@ -223,8 +223,13 @@ wn.views.CommunicationComposer = Class.extend({
 			signature = signature.replace(/\n/g, "<br>");
 		}
 		
+		if(this.real_name) {
+			this.message = '<p>Dear ' + this.real_name + ",</p>" + (this.message || "");
+		}
+		
 		if(comm_list.length > 0) {
-			fields.content.input.set_input("<p></p>"
+			fields.content.input.set_input((this.message || "") + 
+				"<p></p>"
 				+ signature
 				+"<p></p>"
 				+"-----In response to-----<p></p>"